Marc-Tek's Customer Q&A agent reads incoming customer questions — email, web form, or chat — and drafts a reply in your voice using your real policies and past answers. You review and send, or let it auto-send the routine ones. Nothing goes out without a human able to catch it first.
Most small businesses get the same handful of questions on repeat: "Are you open Saturdays?" "Do you serve my zip code?" "What's included in the base price?" Answering them well takes thirty seconds. Answering them for the hundredth time this month is what actually eats the day.
The agent is trained on how you actually talk to customers — not a generic corporate tone. If a reply doesn't sound like something you'd send, that's a bug we fix, not a tradeoff you live with.
Every draft lands for your review before it sends, unless you explicitly turn on auto-send for questions you've approved a hundred times already. You decide where the line is.
When a question is outside what it knows, the agent says so and flags it for you — it doesn't guess an answer that sounds confident and is wrong.
Straight answers — no sales spin.
Will it sound like a robot?
No — it's trained on your actual past replies and how you talk to customers, not a generic template. Most clients edit less than they expect to.
What happens if it doesn't know the answer?
It flags the question for you instead of guessing. The agent is built to know what it doesn't know, which is the whole point of the human-review step.
Can it handle more than one channel — email, SMS, website chat?
Yes. We start with whichever channel is costing you the most time, usually email or a website contact form, and can add channels as separate small agents later.
Pick a time below — 20 minutes, free, no obligation. If the Customer Q&A Agents agent fits, I'll show you what it'd look like for your business. If it doesn't, you'll still walk away with one useful idea.
Prefer email or a face-to-face meeting instead? mark@marc-tek.com · (715) 563-5573 · Arizona & remote